Effective Date: January 20th, 2024

Thank you for choosing UltraPsy. We strive to provide a seamless shopping experience, and your satisfaction is our priority. Please carefully review our Return Policy before initiating a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request is made within 7 days of receiving the product.
• The product is in its original packaging and unused.
• The product is in the same condition as when received.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support team at ultrapsyindia@gmail.com within 7 days of receiving the product. Provide your order number and the reason for the return.

2. Our Customer Support team will provide you with instructions on how to return the product.

3. Ship the product back to us in its original packaging, ensuring it is securely packed.

3. Inspection and Store Credit Processing

Upon receiving the returned product, our team will thoroughly inspect it for any signs of wear and tear or usage. The store credit will be processed within 1-3 business days after the inspection is complete.

4. Refund Information

• Refund Method: Refunds will only be issued in the form of store credit.
• Refund Period: Please allow 1-3 business days for the store credit to be processed and applied to your account.

5. Exclusions

• Shipping and handling charges are non-refundable.
• Personalized or custom items are not eligible for return unless there is a manufacturing defect or damage.

6. Store Credit Usage

Store credit can be used towards future purchases on the UltraPsy platform. It is not transferable and cannot be redeemed for cash.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team immediately for assistance. We will guide you on the appropriate steps to resolve the issue.

8. Cancellation of Return

Once a return request is approved, cancellations are not permitted. If you wish to cancel a return, please contact Customer Support immediately.

9. Chargeback Policy

In the event of any dissatisfaction or issues, we encourage you to reach out to our Customer Support team before filing a chargeback. Failure to attempt resolution before filing a chargeback may result in the chargeback being filed against you.

Chargeback Process:

• If a chargeback is filed without attempting resolution, we will provide evidence supporting the validity of the transaction.
• False chargebacks may result in account suspension and legal action.

10. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to our Customer Support team at ultrapsyindia@gmail.com

11. Policy Amendments

UltraPsy reserves the right to amend this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Thank you for choosing UltraPsy!